Shipping policy
Thank you for shopping with Origin Ceramics. Each order is carefully packed to help ensure your ceramics arrive safely.
Processing Times
Ready-to-Ship items are typically processed and shipped within 3–5 business days after your order is placed.
Orders placed on weekends or holidays will begin processing on the next business day.
Made-to-Order Items
Made-to-Order pieces are created specifically for your order and require additional production time.
Estimated production time is typically 8–12 weeks before shipment unless otherwise stated on the product page.
Because ceramics are handmade and kiln-fired, production timelines are estimates and may occasionally vary. We will contact you if there is a significant delay.
If an order contains both Ready-to-Ship and Made-to-Order items, the entire order may ship together once all items are ready unless otherwise arranged.
Shipping Rates & Delivery
Available shipping options and rates are calculated and displayed at checkout.
Estimated delivery times shown at checkout begin after your order has been processed and shipped.
Once an order has been handed to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside our control.
Tracking
When tracking is available, you will receive a shipping confirmation email with tracking information once your order has shipped.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Shipping Address
Please carefully review your shipping address before completing your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has begun processing or has been shipped.
Origin Ceramics is not responsible for packages delivered to an incorrect address provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Lost or Delayed Packages
If your tracking information shows an unusual delay or your package appears to be lost, please contact us and we will assist you in working with the shipping carrier.
A carrier delay does not automatically mean that a package has been lost. Refunds or replacements for lost packages will be determined after reviewing the shipment and available carrier information.
Damaged Items
Ceramics are fragile, and we take care to package each order securely.
If your item arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box
- Photos of the interior packaging
Please keep the damaged item and all packaging until we have reviewed your request.
Damaged or defective items are handled according to our Return & Refund Policy.
International Shipping
If international shipping is available, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Customs processing may also cause delivery delays outside our control.
Questions
If you have questions about shipping or the status of your order, please contact us and include your order number.